For a long-term tenancy, you may be asked to provide references from a previous landlord, bank, employer, and/or personal referee to confirm your income and suitability.

You will also need to provide proof of identity, proof of address, and evidence of your Right to Rent in England, such as a passport or a combination of a passport and valid visa.

For a short-term tenancy, you will be required to provide proof of address along with either a passport, national ID card, or driving licence, as well as an employment or character reference explaining the reason for the short-term let.

For a short-term tenancy where a company is the tenant, proof of identity will be required for all occupants staying at the property, together with a letter from the company confirming the full names of all proposed occupants.

Keys will be handed over once all paperwork has been completed and cleared funds have been received.

You will receive important documents relating to your tenancy, which may include:

– Tenancy Agreement
– EPC (Energy Performance Certificate)
– Gas Safety Certificate (if applicable)
– Deposit protection information
– How to Rent Guide

For long-term tenancies, you will be required to arrange a monthly standing order with your bank for rental payments.

For short-term tenancies, the full rental amount must be paid before the tenancy begins. We accept payment by bank transfer, banker’s draft, or credit card.

Rent is usually paid by standing order, with payments typically leaving your account three days before the due date to ensure the funds reach the recipient on time. The due date is generally, although not always, the anniversary of your move-in date.

Any problems with rental payments, that may result in late payment, should be conveyed to My Property Lettings. Arrears letters will be issued if rent remains outstanding beyond 3 days after it was due. A default fee of interest on late rent is payable at 3% above Bank of England base rate applicable if rent is more than 14 days overdue.

To Report and track any problems relating to your tenancy, please email lettings@mypropertygroup.net.

Notice must be served in accordance with the terms of your tenancy agreement. In most cases, this will require providing two months’ notice in line with the Renters’ Rights Act.

Notice can be submitted by email to:
lettings@mypropertygroup.net

Return the property (including furniture and outdoor areas) to its original condition, referring to the inventory report.

Clean the property throughout and remove all personal belongings.

Take final meter readings, update your utility and council tax accounts, and redirect your mail if required.

Return all keys, fobs and access passes to your landlord or agent.

You don’t need to be present, however best practice is to be present if you can.

Please contact your utility providers as part of the moving out process. Don’t forget to take meter readings on the last day of your tenancy.

Please contact your landlord or Property Manager as soon as possible.

The deposit is equivalent to 5 weeks’ rent and is paid directly to the lettings agency.

If your tenancy is subject to deposit protection regulations, your deposit will be safeguarded under a government-approved scheme such as the Tenancy Deposit Scheme (TDS) or the Deposit Protection Service (DPS).

The deposit will be refunded to the lead tenant by bank transfer.